Payment Policies

Deposits & Payment Policy

Unless we grant a credit term to you or we otherwise agree, bookings must be secured by a deposit of US$100 per person, or 20% of the total booking for bookings exceeding US$1,000. This deposit is non-refundable unless we cancel your tour. Full payment must be made at least 30 days prior to your departure date or credit card payment with all bank transfer charges/ fees to be paid by the client.

• The bank account name: Viet Expert Travel Company Limited
• The bank name: Asia Commercial Bank (ACB)
• The bank branch: Hanoi Branch
• The International Banking Account Number: 159722829
• Bank Swift Code: ASCBVNVX
• The bank address: OD29 Pham Van Bach - Cau Giay District - Hanoi - Vietnam

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard and American Express Credit Card (transaction fees - 3% for Visa, Mastercard and 4% for American Express).

If you wish to pay us online on our secure server, please click here and fill in the form.

After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail

Children Policies

• Maximum 1 child can share the parent’s existing bedding 
• Child under 2 years old is free of charge and share the parent’s existing bedding.
• Child from 2 – under 6 years old: 50% of adult price and share the parent’s existing bedding.
• Child from 7 – under 12 years old: 75% of adult price and share the parent’s existing bedding

Booking Amendment

Flexibilility is our strongest point. You can amend your booking when it is made. Just contact us at info@vietexperttravel.com with your booking number. Our reservations team is glad to amend your booking accordingly.

Cancellation Policy

NON REFUNDABLE deposit of 10 US$ for hotel, air ticket booking upon services confirmation or US$ 100 upon tours services confirmation

Cancellations will be charged as follow:

Cancellation of a booking by you must be made in writing. We will not regard a booking as cancelled unless and until written notice is received by us. Unless otherwise indicated by us, on cancellation the following charges will apply:

Unused Services

No refund will be given for any unused service after the trip has commenced.

Liability

Viet Expert Travel. is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Viet Expert Travel will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

Travel Insurance

We will do everything possible to ensure a safe and enjoyable trip. However, all travel involves some degree of risk and we strongly recommend that you take out appropriate travel insurance for your adventure. Your insurance protection should include cover for cancellation, medical and repatriation expenses, personal injury and accident, death and loss of personal baggage and money and personal liability. Evidence of such insurances should be produced to Viet Expert Travel on request. Insurance cover offered by credit card companies or reciprocal medical cover agreements are often not comprehensive.

If you wish to speak to us, please call our Reservation Center at + 84.24.3795 5909 and live chat during our business office hours.