Payment Policies

Payment Policies

Deposits & Payment Policy

Deposit of 20% of the total of tour is required upon confirmation of booking tour. You have peace of mind until 2 months before departure dates. At that point, we would require full prepayment only 60 days before departure for all services by money transfer or credit card payment with all bank transfer charges/ fees to be paid by the client.

  • The bank account name: Viet Expert Travel Company Limited
  • The bank name: Asia Commercial Bank (ACB)
  • The bank branch: Hanoi Branch
  • The International Banking Account Number: 159722829
  • Bank Swift Code: ASCBVNVX
  • The bank address: 44/42 Nguyen Phong Sac noi dai, Cau Giay District, Hanoi, Vietnam

All the tour packages on this website operate on a pre-payment basis. Payment can be made either using a major credit card as Visa, Mastercard and American Express Credit Card without credit card transaction fee ( 3% fee for Visa, Mastercard).

If you wish to pay us online on our secure server, please click here and fill in the form.

After receiving your payment, we will issue you the hotel voucher and/or final confirmation itinerary, which can be sent to you by fax or e-mail.

Children Policies

  • Maximum 1 child can share the parent’s existing bedding.
  • Child under 2 years old is free of charge and share the parent’s existing bedding.
  • Child from 2 – under 6 years old: 50% of adult price and share the parent’s existing bedding.
  • Child from 7 – under 12 years old: 75% of adult price and share the parent’s existing bedding

Booking Amendment

Flexibilility is our strongest point. You can amend your booking when it is made. Just contact us at with your booking number. Our reservations team is glad to amend your booking accordingly.

Cancellation Policy

NON REFUNDABLE deposit of 10 US$ for hotel, air ticket booking upon services confirmation or US$ 100 upon tours services confirmation

Cancellations will be charged as follow:

  • 60 days before arrival: No cancellation charge. We Guarantee 100% Money Back
  • 59-30 days before arrival: 5% cancellation charge.
  • 29-15 days before arrival: 10%
  • 14-8 days before arrival: 40%
  • 7 days before arrival: 100 %
  • No show: 100%


Unused Services

No refund will be given for any unused service after the trip has commenced.


Viet Expert Travel. is not responsible for any loss, injury or damage sustained by passengers. Additional expenses incurred due to delays, accidents, natural disaster, political actions and unrest must be borne by the passengers. Passengers are required to have full travel insurance.

Airline schedules and local conditions may affect accommodation and itineraries. Should this occur, Viet Expert Travel will endeavor to substitute a suitable arrangement of similar value. Participation on any tours implies full agreement to the above conditions by all parties involved.

Passport and Entry Visa

Your passport must be valid for at least six months following your entry date to your travel destination. It is your responsibility to ensure that you are in possession of a valid passport and visa and all travel documents are valid for travel.

Travel Insurance

Travel insurance is not included in your tour price. It is the passenger’s responsibility to verify whether his/her local health insurance carrier provides coverage while traveling. Please contact your insurance carrier for details.

Viet Expert Travel strongly advises that you purchase a comprehensive travel insurance policy to cover all aspects of your tour: the loss of deposits through cancellation, lost of baggage and personal items, personal injury and death. A waiver must be signed if insurance is declined.

If you wish to speak to us, please call our Reservation Center at + 84.24.3795 5909 and live chat during our business office hours.

Why Viet Expert Travel?

Tailored to your travel need

Tailored to your travel need

Whether you are looking for a photographer tour packages. An active adventure trekking to mountain area or if you are looking for a family vacation in Indochina

Competitive package rate

Competitive package rate

We assure that we will offer you the best competitive rate for your dream holiday. By contact Viet Expert Travel directly means you will not have to pay.

Local destination Expert

Local destination Expert

We are proud having an experienced travel consultant specialists plus our qualified tour guide team will ensure you have great travel experiences from the start of planning.